Good Afternoon,
It has been brought to Angelo and mines attention that there are some issues our player base would like resolved, however they have a fear of making complaints due to possible retaliation from staff and directors.
The best and only official way of lodging a complaint is by email. We do it this way so that we have physical proof through documentation of a problem. We keep all the emails so that if the same issues arise again, we already have a file on that specific problem which will help us build a stronger case against whatever that issue may be. It also helps us stay organized and follow issues and complaints much easier. If all we have to go on is word of mouth and parking lot conversations, it’s not nearly as helpful as written documentation. Interpretations and perceptions can get misconstrued and information can get lost that way. Whereas when it is sent in email form it is in writing and the information is right there in black and white. Details can't be forgotten when in writing, there is no "telephone game" he said/she said going on. This is why it is absolutely imperative that you email us.
Please, if there is an issue you would like discussed or you feel something unfair is going on, we urge you to email us. Our email addresses are 📧 Oddyearrep@kanar.club (Me) and 📧 evenyearrep@kanar.club (Angelo) we will make sure we both are aware of the issue and will take the necessary steps to investigate and fix it. Your complaint/issue will remain as anonymous and confidential as possible. However, as with any issues sometimes more details are needed from other parties in order to properly deal with the situation. But, we can assure you that we will stand against any and all retaliation should that become an issue or concern, as that is not an acceptable reaction to a member complaint and will be dealt with immediately.
Our job as Player Representatives is to be your voice and to make sure you are provided the wonderful experience you not only expect, but also invest time towards and pay for.
I understand talking with each other about your issues and concerns is a great way to vent your frustration, however, if Angelo and I are not emailed or notified, then there is nothing we can do about it. We need the individual players to let us know what is going on. If you don't tells us what the issue is, then we can't fix it because we didn't know about it. We can't fix it if we don't know it's broken.
My favorite saying is "the squeaky wheel gets the grease" for a reason. Keep talking to us and keep informing us of the changes you want made, what fears you have, how things can be improved, and stuff that you feel is unfair.
We won't be able to fix things overnight but at least we will know where to start and can put together a plan of action
You can always come to Angelo and me for anything, we are here for YOU 100%, we work for the PLAYERS, we speak on YOUR behalf, we represent what YOU want. But we can't help you if you don't let us know what's going on. Please, utilize our email address, you can even message me and I will listen but I will tell you to email me, we do this so we have proper and official documentation about the problem so that if that problem comes up again, we already have something to help back it up.
So, please let us know, contact us, talk with us, be open with us. We can't fix it without you. Thank you and sorry for the long post, I just want to make sure everyone know how important emailing us and getting us information is. We truly want to work together as a community to make this a better game, but we can't do it without you.
Please feel free to contact us with any questions.
Angelo - Evenyearrep@kanar.club
Christiana - Oddyearrep@kanar.club
Photo by Markus Spiske on Unsplash